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eIFRS - Frequently Asked Questions
IFRS Alert

Questions:

I have forgotten my password, what should I do?

How do I sign up to receive Email Alerts or change the Alerts I currently receive?

What languages are available in eIFRS?

Where do I find items that have been recently published?

Where can I find the latest IFRSs?

How do I change my subscription user details (including checking or changing any of the additional users)?

I have registered for access to the free content; can I use these details to purchase a Subscription from the Web Shop?

Where do I access the older versions of IFRSs, IASs and Interpretations?

My Subscription is due to expire, how do I renew it?

Is VAT charged on Subscriptions?

I have an active Subscription but I am having problems logging in?

How do I:   Change my invoice or delivery address?
                    Request a renewal invoice?
                    Change the number of users?
                    Upgrade my Subscription?
                    Change my user name or email address?



Answers:

I have forgotten my password, what should I do?

Enter your email address at: http://eifrs.iasb.org/eifrs/ForgotPassword


How do I sign up to receive Email Alerts or change the Alerts I currently receive?

As a Subscriber you are automatically registered to receive alerts from us, to manage your alerts login at: http://eifrs.iasb.org/eifrs/ManageEmailAlerts.


What languages are available in eIFRS?

The IFRSs have been translated into a number of languages, to find your language, login at: http://eifrs.ifrs.org/eifrs/PDFArchive?id=1

For more information and help with navigation please watch our Navigation Demo.


Where do I find items that have been recently published?

Please see the following link: http://eifrs.ifrs.org/eifrs/WhatsNew


Where can I find the latest IFRSs?

Please see the following link after you login: http://eifrs.ifrs.org/eifrs/Menu?view=eifrs


How do I change my subscription user details (including checking or changing any of the additional users)?

To upate your users details and to add or edit any additional users go to the ‘manage subscription’ page with your login details.


I have registered for access to the free content; can I use these details to purchase a subscription from the Web Shop?

No, if you have not ordered from us before you will need to create a separate account for the Shop.

Create your Web Shop account here: http://shop.ifrs.org/newuser.aspx


Where do I access the older versions of IFRSs, IASs and Interpretations?

For all the IFRSs and IASs issued since 1975, Please see the following link after you login: http://eifrs.ifrs.org/eifrs/PDFArchive?id=333


My Subscription is due to expire, how do I renew it?

If your Subscription has not yet expired you can renew it online from the Web Shop; to view and pay your renewal invoice please login at: http://shop.ifrs.org/CustomerService/MakePayment.aspx

If your Subscription has already expired please login and purchase it as a new Subscription from the Web Shop: http://shop.ifrs.org/ProductCatalog/ProductCategory.aspx?ID=9911


Is VAT charged on Subscriptions?

Yes, VAT is included for all UK customers and for all EU customers who have not supplied us with a valid VAT number. The current rate for VAT is 20%.

As the Comprehensive Subscription is made up of books which are not liable for VAT and electronic online access which is liable for VAT, the rate charged for VAT is a composite rate of 6.512%.


I have an active Subscription but I am having problems logging in?

You need to make sure you are logging in as a Subscriber and not as a Registered user.

For more information please watch our demo on Logging in.


How do I:

Change your invoice or delivery address?
Request a renewal invoice?
Change the number of users?
Upgrade your subscription?
Change the user name and email address?


To request any of the above changes to be made, please contact publications@ifrs.org with your subscription details and the changes you want to make.


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