Categories
General Information:

If you have already registered an account and would like to make a purchase with us, the next step is to add your billing and shipping details to your account.
To do this, first log in to the web shop.
Then use the top menu bar “Account” and then “Address Book”, please complete the required address fields.

If you are having issues verifying your account, please send an email to customerservices@ifrs.org.

If you see this error message when you log in, it might be that you have not yet verified your account, or your password is incorrect.
Passwords must be letters and numbers only.
If you have used special characters when you registered your account, please reset your password here.
Contact customerservices@ifrs.org if you need a new verification link.

To reset your password, please click here.

You can register an account with us for free, and you will be able to access the most recent Unaccompanied Issue Standards, IFRS for SMEs and other materials.
You can find more information on what is available for free on our Subscription Product Comparison page.
You will also be able to set up follows and email alerts on certain topics you are interested in.

Yes, you can. Please ensure that the details provided during the payment process are correct to avoid any issues with the transaction.

To clarify, the billing address provided during checkout must match the address that the bank has on file for the card you are paying with.
If you continue to experience issues we would strongly recommend checking with your bank to ensure the details.

This normally happens if the card details or the billing address are incorrect. Please try again and ensure the details are correct.
Otherwise, try using a different payment card.
If you continue to have the same issues, please email customerservices@ifrs.org with details of your order number or your registered email address.

To update or amend the details on your account, please log into the web shop and click on "Account" in the top right corner of the page.
Please note that you will not be able to change your email address once it has been registered.

To download an invoice, log into the web shop and click on Account in the top right corner of the page.
You will find all your invoices under Orders.
To download a copy of a particular order, open this, and you will see the button “Export as PDF”.

To view all outstanding orders on your account, log into the web shop, go to your Account and then Orders.

If you need to make changes to the recipient or email address on a subscription, please email customerservices@ifrs.org with the current details of the subscription and the new recipient.
Before we are able to change, the new email address will need to be registered.
• To register your details, go to our website here.
• You will receive an email. Click the verification link within the email to confirm your email address. Please note: the link will only be valid for 24 hours.

We would strongly recommend resetting your password here in the first instance. If you are still experiencing difficulties logging in after resetting your password, please email customerservices@ifrs.org together with a screenshot of the error message you receive, and we will be happy to look into this further for you.

No, your subscription will never auto-renew.
Customers will receive a reminder emails 90 days, 60 days, and 30 days before the end of your current subscription period.
Customers can then log into the web shop and purchase a new subscription to renew the current subscription.
If you require a renewal invoice, please email customerservices@ifrs.org and we will create a renewal invoice on your account.

Product information:

The IFRS Standards Required contains information on standards which are currently required as of the 1 January in the year of publication.
The IFRS Standards Issued contains material on current standards, but also includes information on issued standards or amendments which will go into effect at a later date.
For further information on our publications and which book is most suitable for you, please see our following video guide here.

The IFRS Foundation Shop offers a variety of products and services, including:
• IFRS publications
• Official translations
• Online Subscriptions
• Individual Standards, exposure drafts and discussion papers
• Education materials
To view our current products list click here.

Yes, in addition to our bound volumes and online subscriptions, many of our main publications and standards are also available as downloadable PDFs.
For further information on our available PDF products, please see our web shop here.

We only publish the Spanish translation of the Annotated IFRS Standards Required and Annotated IFRS Standard Issued.
You can find these on our shop here.
We do not publish any other book translations, but we may be able to direct you to an external publisher’s page for your required translation.
Please send an email to customerservices@ifrs.org to get more information.

We publish 4 main publications and 2 translations each year.
IFRS Standards Required & Annotated IFRS Standards Required are published in January each year.
IFRS Standards Issued & Annotated IFRS Standards Issued are published in March each year.
Spanish Annotated IFRS Standards Required & Spanish Annotated IFRS Standards Issued are published in May each year.
Throughout the year, we also publish smaller publications like Exposure Drafts, Amendments and Discussion Papers.
Once these are available, you will be able to see them on our web shop.

We have one subscription:

- IFRS Digital Subscription:
This is an online only subscription. It gives you 12-months access to the IFRS Standards Navigator containing the latest IFRS documents, as well as a vast archive of previous publications. The cost for this subscription is £330.00 for a single user. For more information on this, please visit the following link.

All our subscriptions are available to purchase for up to 25 users.
How this would work is the main user would act as the subscription manager.
They would be our main contact for the subscription, and can add/delete the additional user(s) from their account once the subscription period begins.
You can purchase this directly from the shop by changing the quantity on your basket.
If you would like a quotation, please email us at customerservices@ifrs.org.

Once your subscription is active, log into www.ifrs.org.
Under your account, you will see an option on your page to manage your license.
From there, you can add your additional users by putting their first name, last name, and email address.

Since April 2021, we have changed the names of our subscription from eIFRS Professional Subscription to IFRS Digital Subscription, and the eIFRS Comprehensive Subscription to IFRS Digital & Print Subscription.
Note that the IFRS Digital & Print Subscription is no longer available from 01 January 2024. Only the IFRS Digital Subscription remains.
We have also changed our subscription platform as of 01 January 2022.
eIFRS is no longer being updated and all materials are now found under the IFRS Standards Navigator in the main website.
For more information on this, please visit this link.

Pricing & Delivery Information:

Delivery is charged for all orders, with the exception being electronic products. All our orders are shipped via tracked UPS Courier.
If you would like to know how much it will cost, please send an email to customerservices@ifrs.org with the products you would like to purchase and the destination country.
Alternatively, you can check this on the shop by adding the products on your basket.
The IFRS Foundation is an independent not-for-profit organisation. Asking our customers to pay for shipping is part of our strategy to devote more of our limited budget toward the standard-setting process.

We only offer UPS Courier as our shipping method.
Customers will receive tracking details once the order has been shipped and it takes between 2-7 business days for the parcel to arrive.
A signature is necessary at delivery, so we cannot send to a PO Box address.
If you have any questions regarding alternative shipping, please email customerservices@ifrs.org, and we may be able to offer alternative methods.

If you are ordering goods for delivery outside of the UK, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination.
Any such charges levied in relation to the customs clearance must be paid by you.
It is accepted by you that IFRS Foundation has no control over additional charges in relation to customs clearance.
We recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your order.
You will be the importer of record and responsible for any import VAT and duty that needs to be paid.
In addition, any charges for important clearance will be paid by you, the customer.
If these fees are not paid on time resulting to the abandonment or return of your order, the IFRS Foundation will not offer refunds or replacements.

The most straight forward way to place your order and make your payment is online through the web shop using a VISA, Mastercard or AMEX card.
We are happy to accept payments by bank transfer or cheque, but you will need to request a quotation invoice from us first in order to do this.
Please email us with the details of the products or services you would like to order at customerservices@ifrs.org.
For all bank transfer payments, please ensure you include the IFRS Foundation's Order number in the reference field on your bank's transfer documentation.
Failure to do so may delay your order significantly as we may not be able to identify your payment.

Banks may charge a fee for transferring money internationally and this amount will vary depending on your bank and the amount of money being transferred.
We would recommend checking with your bank on any applicable fees before transferring any money to ensure we receive the correct amount, as failure to do so will result in your order being delayed until all monies owed are received.

Yes, VAT will be charged on all electronic products for all EU customers who have not supplied us with a valid VAT number.
VAT will be charged on the PDF products and the IFRS Digital Subscription.

For full details of all our available discounts, please see the table below.
If you believe you are entitled to one of the discounts available, we would be happy to add this to your account where it will be applied to all future eligible orders.
Please read the information below carefully.
If you are entitled to any discount, please contact customerservices@ifrs.org before ordering to ensure your discount is applied. If you fail to apply for a discount prior to ordering, no refunds will be given on your purchase.
Please note that no discounts are available on shipping.
Discounts do not apply to bundled products, or downloaded services (PDFs).
Only one discount rate can be applied per order.

Discount:

Further Details:

World Bank Discount

30% for Middle Income Countries

65% For Low Income Countries

Please check this link for details.

Academics

20% Discount

20% discount is available on all eligible products to full-time University students and professors.
Please email with written documentation e.g. enrolment letter, from your University confirming your academic role or full-time student status and duration of your course (if a student) to customerservices@ifrs.org

Subscription agents and trade booksellers

Please contact customerservices@ifrs.org to enquire about available discounts.

Printed Book Volume Discounts

* The number of copies of the same product purchased by the same customer

Quantity of Books*

Discount rate applied (% discount of full price)

1-9

N/A

10-49

5%

50-99

10%

100-999

20%

1000+

Please contact us at customerservices@ifrs.org for more information

Multiple-user Subscription Discounts

Digital & Digital & Print Subscriptions under 25 users

Prices for the IFRS Digital Subscription start at £295 and the IFRS Digital & Print Subscription at £575. Please contact customerservices@ifrs.org to discuss multi-user subscription pricing.

Academic/Institute Digital Subscription Access

(via domain/API/Username-Password)

For online access for 25 users or more, please contact customerservices@ifrs.org for more information and a quotation.

Location
Delivery Time (UPS shipping)

(working days)

Delivery Time (standard mail)

(working days)

United Kingdom 1-4 3-7
Europe 3-6 4-20
North America 3-4 8-30
Central and South America 4-5 8-30
Africa and Asia 4-6 8-30
Middle East 4-6 8-30
Far East and Australia 4-6 8-30

During periods of high demand order processing may take an additional few days. Delivery times are subject to change.

Courier Shipments
For UPS courier shipments we must have a full street address, an email address and a contact telephone number. We cannot deliver to P.O. Boxes.

UPS shipments are a 'door to door' delivery service to a customer’s specified address. Shipments are sent with UPS as "delivery duties unpaid - DDU", which means, that the customer/consignee is responsible to pay all local applicable import duties, taxes or other charges upon arrival of the shipment into their own country in order to clear customs. If the consignee does not agree to pay these customs charges promptly and refuses the UPS delivery of the shipment, resulting in the packages being returned to IFRS Foundation or abandoned, then IFRS Foundation accepts no responsibility and is unable to offer customers a refund of their order/shipping expenses.

Shipping times are supplied by our delivery services after the orders have been processed. During busy periods, order processing may take a few days longer.

Damaged Goods
If your book or package arrives in a damaged or otherwise unsatisfactory condition, please email the IFRS Foundation Publications department at customerservices@ifrs.org within 14 days of delivery.

Please hold onto the goods and original packaging with the delivery note/tracking number, we may need to inspect the parcel so the IFRS Foundation can claim for compensation. We will confirm if we require the damaged goods to be returned and will arrange replacements to be sent. Please do not return any damaged goods to the IFRS Foundation until requested to do so.