If you are having issues verifying your account, please send an email to customerservices@ifrs.org.

If you see this error message when you log in, it might be that you have not yet verified your account, or your password is incorrect.
Passwords must be letters and numbers only.
If you have used special characters when you registered your account, please reset your password here.
Contact customerservices@ifrs.org if you need a new verification link.

To reset your password, please click here.

You can register an account with us for free, and you will be able to access the most recent Unaccompanied Issue Standards, IFRS for SMEs and other materials.
You can find more information on what is available for free on our Subscription Product Comparison page.
You will also be able to set up follows and email alerts on certain topics you are interested in.

Yes, you can. Please ensure that the details provided during the payment process are correct to avoid any issues with the transaction.

To clarify, the billing address provided during checkout must match the address that the bank has on file for the card you are paying with.
If you continue to experience issues we would strongly recommend checking with your bank to ensure the details.

This normally happens if the card details or the billing address are incorrect. Please try again and ensure the details are correct.
Otherwise, try using a different payment card.
If you continue to have the same issues, please email customerservices@ifrs.org with details of your order number or your registered email address.

To update or amend the details on your account, please log into the web shop and click on "Account" in the top right corner of the page.
Please note that you will not be able to change your email address once it has been registered.

To download an invoice, log into the web shop and click on Account in the top right corner of the page.
You will find all your invoices under Orders.
To download a copy of a particular order, open this, and you will see the button “Export as PDF”.

To view all outstanding orders on your account, log into the web shop, go to your Account and then Orders.

If you need to make changes to the recipient or email address on a subscription, please email customerservices@ifrs.org with the current details of the subscription and the new recipient.
Before we are able to change, the new email address will need to be registered.
• To register your details, go to our website here.
• You will receive an email. Click the verification link within the email to confirm your email address. Please note: the link will only be valid for 24 hours.

As part of the Digital & Print Subscription, customers will receive hard copies of all the English publications released during their subscription period.
The publications will be sent as and when they are released through the year with our main publications typically released at the beginning of the year.
Our main publications, the IFRS Standards Required and IFRS Standards Issued are published every year in January and March, respectively.
Subscribers who have an active subscription when these publications are released, will receive them a few weeks following the release.
Please note that you will not receive publications which have been released prior to your subscription start date.

We would strongly recommend resetting your password here in the first instance. If you are still experiencing difficulties logging in after resetting your password, please email customerservices@ifrs.org together with a screenshot of the error message you receive, and we will be happy to look into this further for you.

No, your subscription will never auto-renew.
Customers will receive a reminder emails 90 days, 60 days, and 30 days before the end of your current subscription period.
Customers can then log into the web shop and purchase a new subscription to renew the current subscription.
If you require a renewal invoice, please email customerservices@ifrs.org and we will create a renewal invoice on your account.

The IFRS Standards Required contains information on standards which are currently required as of the 1 January in the year of publication.
The IFRS Standards Issued contains material on current standards, but also includes information on issued standards or amendments which will go into effect at a later date.
For further information on our publications and which book is most suitable for you, please see our following video guide here.

The IFRS Foundation Shop offers a variety of products and services, including:
• IFRS publications
• Official translations
• Online Subscriptions
• Individual Standards, exposure drafts and discussion papers
• Education materials
To view our current products list click here.

Yes, in addition to our bound volumes and online subscriptions, many of our main publications and standards are also available as downloadable PDFs.
For further information on our available PDF products, please see our web shop here.

We only publish the Spanish translation of the Annotated IFRS Standards Required and Annotated IFRS Standard Issued.
You can find these on our shop here.
We do not publish any other book translations, but we may be able to direct you to an external publisher’s page for your required translation.
Please send an email to customerservices@ifrs.org to get more information.

We publish 4 main publications and 2 translations each year.
IFRS Standards Required & Annotated IFRS Standards Required are published in January each year.
IFRS Standards Issued & Annotated IFRS Standards Issued are published in March each year.
Spanish Annotated IFRS Standards Required & Spanish Annotated IFRS Standards Issued are published in May each year.
Throughout the year, we also publish smaller publications like Exposure Drafts, Amendments and Discussion Papers.
Once these are available, you will be able to see them on our web shop.

We have two types of subscriptions:

- IFRS Digital Subscription:
This is an online only subscription. It gives you 12-months access to the IFRS Standards Navigator containing the latest IFRS documents, as well as a vast archive of previous publications. The cost for this subscription is £295.00 for a single user. For more information on this, please visit the following link.

- IFRS Digital & Print Subscription: This is a combined, online and print subscription. For the 12 months following the start of your subscription, you automatically receive all IASB/IFRS Foundation publications as they are issued in print and online (via the IFRS Standards Navigator). The cost for this subscription is £575.00 for a single user. For more information on this, please visit the following link.

All our subscriptions are available to purchase for up to 25 users.
How this would work is the main user would act as the subscription manager.
They would be our main contact for the subscription, and can add/delete the additional user(s) from their account once the subscription period begins.
You can purchase this directly from the shop by changing the quantity on your basket.
If you would like a quotation, please email us at customerservices@ifrs.org.

Once your subscription is active, log into www.ifrs.org.
Under your account, you will see an option on your page to manage your license.
From there, you can add your additional users by putting their first name, last name, and email address.

Since April 2021, we have changed the names of our subscription from eIFRS Professional Subscription to IFRS Digital Subscription, and the eIFRS Comprehensive Subscription to IFRS Digital & Print Subscription.
We have also changed our subscription platform as of 01 January 2022.
eIFRS is no longer being updated and all materials are now found under the IFRS Standards Navigator in the main website.
For more information on this, please visit this link.

Delivery is charged for all orders, with the exception being electronic products. All our orders are shipped via tracked UPS Courier.
If you would like to know how much it will cost, please send an email to customerservices@ifrs.org with the products you would like to purchase and the destination country.
Alternatively, you can check this on the shop by adding the products on your basket.
The IFRS Foundation is an independent not-for-profit organisation. Asking our customers to pay for shipping is part of our strategy to devote more of our limited budget toward the standard-setting process.

We only offer UPS Courier as our shipping method.
Customers will receive tracking details once the order has been shipped and it takes between 2-7 business days for the parcel to arrive.
A signature is necessary at delivery, so we cannot send to a PO Box address.
If you have any questions regarding alternative shipping, please email customerservices@ifrs.org, and we may be able to offer alternative methods.

If you are ordering goods for delivery outside of the UK, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination.
Any such charges levied in relation to the customs clearance must be paid by you.
It is accepted by you that IFRS Foundation has no control over additional charges in relation to customs clearance.
We recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your order.
You will be the importer of record and responsible for any import VAT and duty that needs to be paid.
In addition, any charges for important clearance will be paid by you, the customer.
If these fees are not paid on time resulting to the abandonment or return of your order, the IFRS Foundation will not offer refunds or replacements.

The most straight forward way to place your order and make your payment is online through the web shop using a VISA, Mastercard or AMEX card.
We are happy to accept payments by bank transfer or cheque, but you will need to request a quotation invoice from us first in order to do this.
Please email us with the details of the products or services you would like to order at customerservices@ifrs.org.
For all bank transfer payments, please ensure you include the IFRS Foundation's Order number in the reference field on your bank's transfer documentation.
Failure to do so may delay your order significantly as we may not be able to identify your payment.

Banks may charge a fee for transferring money internationally and this amount will vary depending on your bank and the amount of money being transferred.
We would recommend checking with your bank on any applicable fees before transferring any money to ensure we receive the correct amount, as failure to do so will result in your order being delayed until all monies owed are received.

Yes, VAT will be charged on all electronic products for all EU customers who have not supplied us with a valid VAT number.
The Digital & Print Subscription is made up of books which are not liable for VAT and electronic online access which is liable for VAT.
The rate charged for VAT is a composite rate which varies depending on the EU country.

For full details of all our available discounts, please see the table below.
If you believe you are entitled to one of the discounts available, we would be happy to add this to your account where it will be applied to all future eligible orders.
Please read the information below carefully.
If you are entitled to any discount, please contact customerservices@ifrs.org before ordering to ensure your discount is applied. If you fail to apply for a discount prior to ordering, no refunds will be given on your purchase.
Please note that no discounts are available on shipping.
Discounts do not apply to bundled products, Digital & Print Subscriptions, or downloaded services (PDFs).
Only one discount rate can be applied per order.